Infoline Careers in Oman

Job Description

Join an Inclusive Support Team – Leading Customer Care Company – Apply Today!


Be part of a mission-driven team that values accessibility, inclusion, and meaningful human connection. If you're passionate about helping others and skilled in sign language communication, this role offers you the opportunity to make a real difference in people’s lives every day.

Job Details (English)

Job Summary

A Sign Language Call Center Agent facilitates communication using sign language (ASL, BSL, or Arabic Sign Language) through video calls, ensuring all customers have equal access to information, support, and issue resolution. This role blends traditional customer service duties with specialized interpretation skills to enhance inclusivity and customer satisfaction.

Key Responsibilities

• Handle inbound and outbound video calls using sign language to communicate with customers.
• Interpret customer inquiries into spoken or written language for internal teams and relay responses back in sign language.
• Provide accurate information about products, services, policies, and procedures in accessible formats.
• Assist in resolving customer complaints and escalate complex issues when needed.
• Document customer interactions in CRM systems, including accessibility requirements.
• Collaborate with colleagues to enhance accessibility services and customer experience.
• Maintain professionalism, empathy, and cultural sensitivity in all communications.


ملخص الوظيفة

يقوم موظف مركز الاتصال بلغة الإشارة بتسهيل التواصل مع العملاء عبر مكالمات الفيديو باستخدام لغة الإشارة (ASL أو BSL أو لغة الإشارة العربية)، لضمان حصول جميع العملاء على معلومات ودعم متساوٍ. يجمع هذا الدور بين مهام خدمة العملاء التقليدية ومهارات الترجمة الفورية لتعزيز الشمولية ورفع مستوى رضا العملاء.

المسؤوليات الرئيسية

• التعامل مع المكالمات الواردة والصادرة عبر الفيديو باستخدام لغة الإشارة للتواصل مع العملاء.
• ترجمة استفسارات العملاء إلى لغة منطوقة/مكتوبة للفرق الداخلية، ثم إعادة الردود بلغة الإشارة.
• تقديم معلومات دقيقة حول المنتجات والخدمات والسياسات والإجراءات بصيغ ميسرة.
• المساعدة في حل شكاوى العملاء وتصعيد الحالات المعقدة عند الضرورة.
• توثيق تفاعلات العملاء في نظام الـCRM مع إضافة ملاحظات عن احتياجات الوصول.
• التعاون مع الزملاء لتحسين خدمات إمكانية الوصول وتجربة العملاء.
• الحفاظ على الاحترافية والتعاطف والحس الثقافي في جميع التفاعلات.

Location: , Oman

Job Title: Call Center Agent

Post Date: 2025-11-18

Valid Until: 2026-2-18

Salary:

Job Type: Full-time

Join an Inclusive Support Team in Bahrain – Leading Customer Care Company – Apply Today! ↔️ Be part of a mission-driven team that values accessibility, inclusion, and meaningful human connection. If you're passionate about helping others and skilled in sign language communication, this role offers you the opportunity to make a real difference in people’s lives every day. Job Details (English) Job Summary A Sign Language Call Center Agent facilitates communication using sign language (ASL, BSL, or Arabic Sign Language) through video calls, ensuring all customers have equal access to information, support, and issue resolution. This role blends traditional customer service duties with specialized interpretation skills to enhance inclusivity and customer satisfaction. Key Responsibilities • Handle inbound and outbound video calls using sign language to communicate with customers. • Interpret customer inquiries into spoken or written language for internal teams and relay responses back in sign language. • Provide accurate information about products, services, policies, and procedures in accessible formats. • Assist in resolving customer complaints and escalate complex issues when needed. • Document customer interactions in CRM systems, including accessibility requirements. • Collaborate with colleagues to enhance accessibility services and customer experience. • Maintain professionalism, empathy, and cultural sensitivity in all communications. تفاصيل الوظيفة (العربية) ملخص الوظيفة يقوم موظف مركز الاتصال بلغة الإشارة بتسهيل التواصل مع العملاء عبر مكالمات الفيديو باستخدام لغة الإشارة (ASL أو BSL أو لغة الإشارة العربية)، لضمان حصول جميع العملاء على معلومات ودعم متساوٍ. يجمع هذا الدور بين مهام خدمة العملاء التقليدية ومهارات الترجمة الفورية لتعزيز الشمولية ورفع مستوى رضا العملاء. المسؤوليات الرئيسية • التعامل مع المكالمات الواردة والصادرة عبر الفيديو باستخدام لغة الإشارة للتواصل مع العملاء. • ترجمة استفسارات العملاء إلى لغة منطوقة/مكتوبة للفرق الداخلية، ثم إعادة الردود بلغة الإشارة. • تقديم معلومات دقيقة حول المنتجات والخدمات والسياسات والإجراءات بصيغ ميسرة. • المساعدة في حل شكاوى العملاء وتصعيد الحالات المعقدة عند الضرورة. • توثيق تفاعلات العملاء في نظام الـCRM مع إضافة ملاحظات عن احتياجات الوصول. • التعاون مع الزملاء لتحسين خدمات إمكانية الوصول وتجربة العملاء. • الحفاظ على الاحترافية والتعاطف والحس الثقافي في جميع التفاعلات.

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